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airline industry is facing—and, according to news reports, it will only worsen in the coming years. The crisis has already landed at the regional airline level, according to Peter Gall, a former American Airlines pilot and now a professor at West Virginia University. airline industry over the next decade.”.
Airlines didn’t begin selling tickets online until 1994, and hotels followed a year later. Previously, hotels and airlines solicited reviews through phone interviews and comment cards, which had low response rates. TripAdvisor revolutionized the industry in 2001 by making a public online platform for customer reviews.
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Airlines are massively canceling flights. Sadly, the pandemic is expected to result in: a loss of 50 million travel-related jobs worldwide; a 25 percent shrink of global travel; reduce in revenue at least by $113 billion for airlines (and this forecast was made before the closure of the North Atlantic market). Source: Financial Times.
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