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Airlines didn’t begin selling tickets online until 1994, and hotels followed a year later. Previously, hotels and airlines solicited reviews through phone interviews and comment cards, which had low response rates. TripAdvisor revolutionized the industry in 2001 by making a public online platform for customer reviews.
This week, we mark the 20th anniversary of 9/11, when hijacked commercial airliners crashed into the twin towers of the World Trade Center in New York, into the Pentagon, and in a field in Pennsylvania. 11, 2001, at the Marriott Brooklyn to coordinate the Public Access Defibrillation (PAD) Trial were interrupted shortly after 9 a.m.
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