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With travelagents playing smaller and smaller roles in bookings, airlines are becoming an easy target for fraudsters. In 2015, two fraudsters conned multiple companies out of expensive in-flight goods, using cards that exceeded their limit. These efforts are paying off. But everything has a price. In-Flight Fraud.
While most booking operations are automated, agents also need tools to perform less trivial tasks: manage cancellations and changes to the bookings, mitigate conflicts between property owners and guests, and stay in contact with both groups to ensure they’re satisfied. A travel booking engine performs two roles.
So, instead of choosing one or the other, we recommend a hybrid approach, i.e., automating the process with machine translation and then involving professional translators to revise the content. For automated translation, consider integrating with a specialized translation tool to leverage its functionality.
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