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The Simple Antidote to Inflation: Customer Experience

Endless Events

clocked in at 7.11% — and consumers are feeling the pinch at the grocery store, gas pump, and even eCommerce stores. Send automated emails asking your audience for their opinion. Tracking the digital journey: Now’s the time to dig into your website, social media, email, and eCommerce data.

eCommerce 177
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The Meeting Planner’s Guide to Minimize Staff Shortages

Gavel International

Offer education to learn more about apps, websites, or other tools that are part of your standard tools. Meeting planners can use automation to minimize employee workloads and reduce the impact of staffing shortages. Here are a few ways that automation can be used to help current workers do more with less: Chatbots – Chatbots (e.g.,

MICE professionals

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Understanding Online Travel Agency Business: Partners, Building Blocks, How to Grow

AltexSoft Travel

Online Travel Agency or OTA is a website (or app) specialized in selling travel services to customers. Travelers can go directly to the hotel’s or airline’s website but around 44 percent of people go to OTAs to compare prices and see the whole pool of options. A booking engine manages search and booking functions on the OTA website.

Online 72
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Railway Reservation System: How to Drive Online Train Bookings

AltexSoft Travel

Direct channels include: An eCommerce website/app. Booking engines are used on a railway operator’s website and an app, and can also come in different types. This automation eliminates mistakes with overbooking or seat allocation. Easy rebooking and cancellation capabilities, automated refunds. Automated pricing.

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Experiential Travel Explained: Players, Distribution Landscape, and Opportunities

AltexSoft Travel

They distribute their products to OTAs, DMCs, or other operators, list them on marketplaces, or sell directly to travelers (in the office or via website). In addition, to facilitate and automate the B2B interaction, bigger companies often develop a suite of APIs to enable integration and share product details with their partners.

Travel 105
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Airline Ticket Fraud and How Big Companies Avoid It

AltexSoft Travel

A few years ago, Delta Air Lines discovered a fraud perpetrated by four 3rd-party websites. The websites charged travelers for canceling their flights. To save time when making a purchase, people create personal accounts on various websites. Scammers also fabricated stories to Delta about why tickets were being cancelled.

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Top 5 API Technologies Transforming the Retail Customer Experience

Eventtia

It also includes intersections across multiple channels or environments, such as physical stores, websites, mobile apps, social media platforms, and more. Retailers can use voice calls for automated order confirmations, appointment reminders, customer support calls, or interactive voice response systems.

Retail 48