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What plan do you have in place to communicate important messages to your attendees? Crisis communication is an essential, if often overlooked, element for all events. This is what I learned from planning and communication with internal stakeholders to PR and event cancelation best practices with examples you can use.
If you’re stuck in a jam, today’s talk on event crisis communication is for you! This is why knowing about event crisis communication is an absolute must. Our amazing host Alex Plaxen is here to walk you through how to implement an event crisis communication plan! And the reality is everyone needs to be trained.
And today, the techie duo welcomes a very special guest who developed a brand management tool and mostly works with consulting firms and banks. The second one is a brand management tool. Therefore, you can either police it or use it for training purposes,” he explains. Brand Management: Most Common Practices.
Whether you’re a seasoned event professional or embarking on your first conference planning venture , mastering the art of conference management is paramount to creating impactful and memorable experiences. Understanding the Dynamics of Conference Management What is Conference Management?
Most meeting professionals manage the needs of a small subset of attendees who require food, wheelchair access, sound, language or sensory accommodations. DeWitt also managed her own congenital disability and then married into the military. “I I took a step back and my life became about managing their needs and requirements.”
How DMCs Can Help You Manage the Unexpected 13 December 2023 You’re probably already familiar with this popular phrase in the hospitality industry: expect the unexpected. What is Risk Management? Incorporating risk management is essential for every event professional. Have all plans been coordinated before the event?
The result was that it was difficult to find event management software that fits like a glove. But the explosion of options has given rise to a new challenge: Which event management software is the best for your organization? At the end of the day, you will have to settle for an event management platform that can’t do it all.
However, balancing the need to maintain productivity while addressing mental health concerns can be challenging, especially since managers are not trained therapists. This technique allows employees to take control of their mental state in a manageable way, promoting a gradual but lasting shift towards more positive thinking.
Cross-Training. “The first thing that comes to mind is cross-training ,” he says. Cross-training is preparation so people have other skill sets and can help in more than one area.” Cross-training is preparation so people have other skill sets and can help in more than one area.” Documentation.
The AER Cooperation AG manages all commercial offerings on behalf of AER e.V. The focus was on addressing current tourism challenges and providing targeted training for participants. After the main contact left the DMC, communication was initially bumpy, leaving the organization without a Saturday evening venue.
Leadership training isn’t just for leaders. If your organization is thinking about leadership training too narrowly, you could be missing out on big opportunities to improve communication, collaboration, and productivity across your enterprise. Here are several reasons to look at leadership training more broadly.
Gary Spencer and Erika Kauffman Gary Spencer (left) and Erika Kauffman (right), Highgate Real estate and hospitality management company Highgate expands its Hawaii leadership team with two new appointments. Kauffman takes on the role of regional director of communications.
Read More: The Art of Communication “We all know the reality of our times. Managers have to learn how to lead and set examples like never before. Do you have a training program and management oversight check-and-balance tools that help improve your business model so that your customers don’t have the same type of experiences?
Consider implementing: Customer Relationship Management (CRM) Systems: Modern CRM platforms like Salesforce or HubSpot allow you to track the entire customer journey, from initial inquiry to final booking and post-event feedback. Building a Data-Driven Culture Technology alone won’t transform ROI; you need organizational buy-in.
With the right processes in place, you can have an organized and manageable inbox! Today we will discuss how to manage your inbox as an event prof. Chris will teach you ways to manage your inbox as an event prof. In this weeks episode, our host Audrey Gallien of Catalyst Inc. How to process everything coming at you.
Though managers would generally prefer to have everyone physically back in the workplace, given the tight labor market and projections for lower workforce growth over the coming decade, they can’t push too hard. What are managers to do? Yet it’s also incredibly challenging to do when employees spend little time interacting in person.
Topics covered included the importance of dedicated mental wellness prioritization, communicating responsibly and treating people the way they respond best. I approached my mental health with the same dedication I applied to training for the Olympics,” he said. Practice Responsible CommunicationCommunication can be confusing.
Have a risk management plan in place for each event. They need to know the strategies, evacuation procedures and communication methods that come from overseeing such a large volume of people. If using security scanning devices at your event, then the staff operating them must be highly-trained. A review of the basics.
Poor CommunicationCommunication is essential between businesses and their distribution channel. Clear and transparent communication ensures that everyone is on the same page and pursuing the same goals. Poor communication leads to goal misalignment. By establishing clear lines of communication in advance.
Here are some ways you can make attendee experience a differentiator for your next event: Communication. Every time you communicate with customers is an opportunity to create an experience, yet most of the time this critical aspect is ignored or just phoned in. It is a critical role in making the experience memorable.
The two people on this committee can bounce ideas off of each other, get a second opinion from one another, and easily communicate with the team lead and other committees. A larger event could have full-time social media managers, while a smaller event may just have one or two photographers who can capture everything.
“I was on the front lines as a customer success manager and so many events in March, April, May, and so on kept getting canceled. ” Virtual Production Priorities: Clear Communication & Gamification. Also, think about training your attendees by gearing them up with clear communication for the event itself.
Amtrak cancelled dozens of trains across the mid-Atlantic region on Wednesday, several of which were in major areas like New York City, Boston and Philadelphia. Read More : How Meeting Planners Can Pre-plan for Event Crisis Management The storm is expected to make its way north into Canada with wind gusts of up to 95 mph.
Smart Meetings spoke with Ari Schwartz, former senior director of cybersecurity at the White House (he worked on technology policy during the Obama administration), and current managing director of cybersecurity services for Venable Cybersecurity Risk Management Group , to discuss best security practices meeting planners should consider in 2023.
If you have an effective crisis communication plan and a COVID-compliance strategy , attendees will be much more forgiving. They should be trained for unpredictable situations, which is something that you should keep in mind during the hiring process. What is the probability that something will go wrong at your event?
This will involve training employees or even recruiting people to train up and show the ropes of how the show will run. Well-trained staff don’t need as much training and you can usually trust them to go into the trade show and one-to-one engagement without extensive education. Team Morale.
You can’t just throw someone in a two-week training and they learn how to do events. Other vendors probably looked at the event the week before, but we were talking to everybody involved in the event, over-communicating. Everybody’s learning and training. ” Better Event Technology Labor Coming Through.
Then, there’s the importance of storytelling in effective communication and learning, as well as the importance of priming to bolster learning and curiosity. 8 Skills for Effective Social Media Management. Being a social media manager means you need to keep up with the latest trends and tools in tech. Click To Tweet.
From the second year students can take responsibilities across the variety of positions available to manage the entire event. Over 80 students fill positions in marketing, communications, PR, legal, finance, administration, content, brands and so on and work on this event almost full time and voluntarily, for which they receive study credits.
Trained Smart Woman provocateurs led tables on one of these three subjects as attendees filed in and picked the topic that spoke to them. Not all employees communicate the same way, receive information the same way nor do they interact socially in the same way. What does that mean?
She will receive a $5,000 cash prize, and her property will get a product, training and consultation package from Cintas and its business partners. Alvarez was selected for the commitment, resilience and joy she unrelentingly brings to the job.
The meetings industry not only offers opportunities for those ‘reskilling’ but for those interested in expanding skills through cross-training. But foundational skills like interpersonal and communication skills, empathy, as well as good written and verbal communication will prove to be as crucial as ever in the business.
You’re either a planner eager to learn how you can set your virtual speaker up for success, or you’re a speaker looking to be trained in the art of virtual presentations. If Darwin taught us anything is that only those who manage to adapt to the circumstances will survive. 3 Do Your Research. 4 Be Mindful Of Your Materials.
After this Event Tech Podcast episode, you’ll know better than to jump on every AI-related hype train! “In the sales world, there are always tools coming out that claim they have artificial intelligence to help you better manage your sales organizations,” says Will. It can be as simple as communicating.
Three members of the Endless team have also kept him company: Keaton Watson, Director of Sales and Operations, Karmen Jericevic, Sales Development Manager, and Sonja Hayden, the Director of Content. And don’t forget – if you’re looking for an event management partner, we are just one click away.
IHG is excited to work with HBCUs and train future professionals. Kathryn Shuford, corporate communicationsmanager at IHG, stressed not only the moral importance to bolster career opportunities for underrepresented communities but also the financial benefit of a diverse staff. The Mutual Benefit.
If you’ve decided to plan an in-person event, and you’ve developed a plan you feel confident in, a key part of executing it is communicating clearly with your attendees. Whether through your website, emails, social media, on your event app, or onsite, it’s critical to communicate early and often, and with as much transparency as possible.
Tech companies are partnering with universities, and DMOs, global travel organizations and event agencies are onboarding prospective industry professionals to provide resources, skills and opportunities and to train the next generation of hospitality and events. Events Is Taking Interns. Offering positions in both its U.K. offices and U.S.
” Before the pandemic, they planned an annual two-day training event for the entire state of Nevada. Managing speakers, volunteers, and attendees, while on a tight schedule. We try to identify that and then match up the proper onboarding and training and get them through to that guest communitycommunication stage.”
Creating a written anti-harassment policy is an important way to communicate to employees that harassment and discrimination is unacceptable and illegal. Reporting complaints—whether through a hotline, dedicated email or designated manager—should be easy and convenient for employees. Conduct regular, interactive training.
AI Event Tools Ruled The conference kicked off with announcements of new AI integrations—acquisition of Reposite AI sourcing, integration with FeedomPay for hotel reservation tokenization and a partnership with AMGiNE for automated business travel management. “AI
Smart Meeting spoke with Ken Holsinger, senior vice president of strategy at the event management company Freeman, to pinpoint how data can be used to enhance the event experience for all ages. Lesson 3: Don’t Email Gen Z Email blasts and newsletters were once king of the communication castle.
Cross-training staff allows you to delegate tasks to team members so that multiple people can support when needed. Event planners looking to scale up for the future may want to look at: advanced ticketing, task management, discount codes, sessions tracking, robust e-mail marketing and communications.
Gino Marasco Marasco is managing director of hospitality sales for Timbers Company. Daniel Tiepelman Tiepelman is vice president of operations and asset management for Cort Events. Aurore Braconnier Braconnier is general manager of Event Leaders Exchange in London.
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