article thumbnail

Brennan’s of New Orleans Way of Hospitality: Making Friends

Smart Meetings

Restaurant group offers lesson in setting standards for quality, culture and service Steve Pettus True hospitality starts with making a friend, according to the Brennan philosophy of running world-class New Orleans restaurants. That is hospitality, the joy of watching people eat food made with care.

article thumbnail

Why is DEI Critical to the Hospitality Industry?

Smart Meetings

This resource introduces foundational practices to assist professionals in the hospitality industry who aspire to host successful events welcoming and accepting all stakeholders to feel a sense of genuine inclusiveness.

MICE professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Black History Month Highlights Rich Legacy of Contributions to Hospitality

Smart Meetings

ESPA President Jacquelyn Denise Reid on how hospitality can expand the definition of inclusive Celebrating the contributions of more than 13% of the U.S. I also use the opportunity to speak to students about the groundbreaking accomplishments of Black people in finance, medicine, technology, science and in hospitality.

article thumbnail

Hispanic Heritage Adds Cultural Flair to Meetings

Smart Meetings

National Hispanic Heritage Month is an opportunity for meeting professionals to recognize how the diverse backgrounds of hospitality workers has added a richness in the breadth and level of service that can be offered at events. What are three Hispanic cultural elements you like to share with groups ? . As a newly naturalized U.S.

Culture 246
article thumbnail

United by Passion: Female Hospitality Leaders Lift Everyone Up

Smart Meetings

Women’s History Month is a fitting time to look at the leaders in our midst—regardless of their title—and learn from their heroic approach to hospitality innovation. Some have worked in hospitality their entire careers, while others found their own routes to their roles.

article thumbnail

Hospitality and Humanity Meet to Solve Hotel Staffing Crisis

Smart Meetings

Local nonprofit Refugee Resettlement Agencies (RAs) provide services for 30 to 90 days while introducing them to federal programs such as Refugee Cash and Medical Assistance, employment services and English language training and linking them with employment opportunities in many arenas, including the understaffed hospitality industry.

article thumbnail

How Four Wise Women are Leading the Way in Hospitality

Smart Meetings

The hospitality industry is filled with brilliant women who give their all to make sure every guest has an exceptional experience. More : These Five Women are Making Waves in Hospitality. As a child I grew up in many parts of the world, which exposed me to many cultures and inspired me to be a global traveler. It is in my DNA!