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Online and offline travel agencies provide a wide selection of services to a wide range of audiences, so they rarely have control over the resources at the immediate destination. DestinationManagement Companies or DMCs are the needed link connecting travelers and service providers. Who does then? Accommodation.
What does self-service mean for travel? To be fair, the idea of self-service travel is nothing new. Back then, self-service used to simply mean “without a travelagent”, and in 2020, with up to 80 percent of travelers booking directly online – it’s a norm. Special needs travelers. Large groups.
On top of above-mentioned functionality, typical to all IBEs, they usually support the following features important for success in the B2C sector: mobile-friendly UI, integrated shopping cart, promotion of travel products based on a passenger’s search and booking history, and. notifications sent to the client upon the booking confirmation.
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