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Understanding Online Travel Agency Business: Partners, Building Blocks, How to Grow

AltexSoft Travel

Online travel agencies are some of the youngest players in the travel market. Since their appearance in the 90s, they flipped travel distribution, became hotels’ biggest enemies , and changed how people research, plan, and buy their trips. What is the Online Travel Agency? But let’s start with the basics.

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How Hospitality Brands are Using Chatbots

AltexSoft Travel

Chatbots have become one of the most significant trends of today’s eCommerce industry — an AI (artificial intelligence) platform that allows businesses to simulate the behavior of humans within a conversational environment. These chatbots simulate a more human-like experience of talking to a travel agent.

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Railway Reservation System: How to Drive Online Train Bookings

AltexSoft Travel

Unfortunately, railways are not integrated into the travel ecosystem as airlines, hotels, rental cars, or even cruises are. Visit some of the largest online travel agencies such as Expedia or Booking.com that dominate travel distribution on the web and you won’t find rail reservations there. Online travel agencies.

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How content accuracy and consistency impacts revenue: A Q&A with Fred Bean

Leonardo

The demand to travel is building, and potential travelers need to trust that the information they’re finding online is up to date with the latest information at their destination. Keeping travel channels up to date has long been a pain point for hoteliers—now more than ever with limited resources and narrower margins.

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Airline Reservation Systems and Passenger Service Systems: Navitaire, Amadeus Altea, SabreSonic and more

AltexSoft Travel

As late as last summer British Airways canceled more than 100 of their flights and delayed another 200 because of IT outages that involved two components of their passenger service software — one that was responsible for online check-in and the other that managed flight departure. And that episode was not a one-off. Source: Ryaniar.

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Hotel Online Payments: How and Why to Transform Your Payment Process

AltexSoft Travel

For a modern customer, grown to love the convenience of eCommerce, such experience contrasts with what they expect. But B2B payments are just as important – those are the payments between a hotel and its partners such as online travel agencies (OTAs) , travel agents, travel management companies (TMCs) , corporates, and so on.

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Airline Ticket Fraud and How Big Companies Avoid It

AltexSoft Travel

Last year, according to Amadeus research , almost 40 percent of all tickets were sold online. How online criminals commit fraud most often. What online companies can do to prevent fraud. By the end of next year, online booking is expected to account for more than half of all ticket bookings. Billion in 2011 to $32.39