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Maximizing ROI: A Guide for Hotel Sales Directors

Smart Meetings

Consider implementing: Customer Relationship Management (CRM) Systems: Modern CRM platforms like Salesforce or HubSpot allow you to track the entire customer journey, from initial inquiry to final booking and post-event feedback. Retargeting Leads for Conversions Not all prospects convert immediately.

Proposal 130
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Canadian Tariffs Triggering Reputation Tarnish for U.S. Destinations

Smart Meetings

Visit California brought representatives from around the world to Los Angeles for Outlook Forum last week to hear what the prospects for travel to the Golden State are from all corners of the globe. Canada Visit California Global Managing Director in Canada Julie Goergas shared trends in Canada’s $4.3

Trends 244
MICE professionals

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Event Profs Slated for Upgrades with New Certifications, Training Programs

Smart Meetings

Global DMC Partners (GDP), the network of independently owned destination management companies, launched GDP University. EST and will cover the intricacies of the contracting phase to managing a live event. GDP University. The first GDP University webinar, Planning 101 in Today’s Reality (Part I), took place Oct. 25 at 11 a.m.

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Leading and Learning From the Next Generation of Meeting Profs

Smart Meetings

The number one thing I hear from prospective employees, new employees and even our existing workforce is, ‘What are we doing that’s having an impact and making a difference in the world?’” Advice for Prospective Meeting Profs—and the Seasoned Planner. Peckinpaugh noted. This industry also likes to mentor.

Meeting 264
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The Do’s and Don’ts of Responding to Online Reviews and Comments

Dana Communications

The key to preventing the latter is to proactively manage these reviews, but the path to responding in the right way can be a bit bumpy. Designating a team to manage questions and engage with customers and their concerns quickly should become a priority if it is not already. Do Realize. That’s the first step. Don’t be Remiss.

Online 49
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The Sharing Economy and the Tourism Industry Prospects, Opportunities and Challenges

Travel Daily News

The sharing economy has managed to create a new way of traveling, through online sharing platforms that facilitated direct transactions between ordinary citizens to share houses and cars, traditional foods and local information, enabling social interactions that connected tourists to the local community.

Prospect 100
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Smart Moves in Greater Palm Springs, Chicago and More

Smart Meetings

He has enjoyed a robust hospitality career across various departments, including front office management, catering and remote sales. In 2015, he launched his own full-service event management agency, Sync Meeting Management. Misoon Kong Misoon Kong, Hilton Chicago Kong takes on the role of general manager at Hilton Chicago.