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How Hospitality Brands are Using Chatbots

AltexSoft Travel

In April of 2016, social media giant, Facebook launched a chatbot service that acts like a virtual assistant allowing businesses to provide automated customer service, deliver content, and come up with an interactive experience to their customers. These chatbots simulate a more human-like experience of talking to a travel agent.

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Airline Ticket Fraud and How Big Companies Avoid It

AltexSoft Travel

Last year, according to Amadeus research , almost 40 percent of all tickets were sold online. How online criminals commit fraud most often. What online companies can do to prevent fraud. By the end of next year, online booking is expected to account for more than half of all ticket bookings. Billion in 2011 to $32.39

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What is PNR: Passenger Name Record Explained in Details

AltexSoft Travel

A passenger name record, also called a booking file, is a digital document with details of the itinerary for a passenger or a group of passengers traveling together. Watch our video detailing how online booking unfolds offscreen. It enables travelers to manage their bookings and check in online. Data collection.

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Hotel Online Payments: How and Why to Transform Your Payment Process

AltexSoft Travel

In 2016, Hotel Electronic Distribution Network Association (HEDNA) established a working group aimed to clarify the best practices for hotel payments. First, there are credit cards used both at the point-of-sale terminals and online, when paying via your booking engine. These common problems stall many hotels’ transformations.

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IATA Explained: The Role of International Air Transport Association in the Aviation Industry

AltexSoft Travel

In 2016, the McLaughlin-Sherouse List was published, which ranked all industries in the US according to RegData’s Industry Regulation Index showing the most regulated ones. This way, IATA regulations benefit all parties involved, i.e., airlines, travel agents, passengers, customers, ground handlers, and others.

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The peak of incentive travel: What you need to win JAPAN Best Incentive Travel Awards 2020

Travel Daily Media

Keen to learn about the JAPAN Best Incentive Travel Awards, especially under a global pandemic, I spoke to Camila Cortea of the Japan Convention Bureau MICE department about the purpose of the awards, what it takes to win and more… Camila Cortea. JNTO sponsored online advertisement to boost the awardee’s company branding.

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MICE and Corporate buyers flock to ITB Asia 2017

Travel Daily Media

Already, ITB Asia 2017 is expected to top the success of ITB Asia 2016. A two day keynote line-up features IBM Asia Pacific and Google on the latest trends in Artificial Intelligence, Ctrip on its global strategy as well as a panel with leading online travel agents such as iJTB, Expedia, trivago, Tidesquare and Cleartrip.