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The Simple Antidote to Inflation: Customer Experience

Endless Events

clocked in at 7.11% — and consumers are feeling the pinch at the grocery store, gas pump, and even eCommerce stores. Send automated emails asking your audience for their opinion. Tracking the digital journey: Now’s the time to dig into your website, social media, email, and eCommerce data.

eCommerce 177
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Airline Reservation Systems and Passenger Service Systems: Navitaire, Amadeus Altea, SabreSonic and more

AltexSoft Travel

A modern PSS is a complex structure, combining dozens of tools and applications which automate a wide range of passenger-related activities. The first CRS appeared in the 1960s was SABRE (Semi-Automated Business Research Environment) , which later evolved into one of three major global distribution systems (GDSs). Source: Ryaniar.

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Understanding Online Travel Agency Business: Partners, Building Blocks, How to Grow

AltexSoft Travel

Online Travel Agency or OTA is a website (or app) specialized in selling travel services to customers. Travelers can go directly to the hotel’s or airline’s website but around 44 percent of people go to OTAs to compare prices and see the whole pool of options. A booking engine manages search and booking functions on the OTA website.

Online 72
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Experiential Travel Explained: Players, Distribution Landscape, and Opportunities

AltexSoft Travel

They distribute their products to OTAs, DMCs, or other operators, list them on marketplaces, or sell directly to travelers (in the office or via website). In addition, to facilitate and automate the B2B interaction, bigger companies often develop a suite of APIs to enable integration and share product details with their partners.

Travel 105
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Railway Reservation System: How to Drive Online Train Bookings

AltexSoft Travel

Direct channels include: An eCommerce website/app. Booking engines are used on a railway operator’s website and an app, and can also come in different types. This automation eliminates mistakes with overbooking or seat allocation. Easy rebooking and cancellation capabilities, automated refunds. Automated pricing.

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Airline Ticket Fraud and How Big Companies Avoid It

AltexSoft Travel

A few years ago, Delta Air Lines discovered a fraud perpetrated by four 3rd-party websites. The websites charged travelers for canceling their flights. To save time when making a purchase, people create personal accounts on various websites. Scammers also fabricated stories to Delta about why tickets were being cancelled.

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Hotel Online Payments: How and Why to Transform Your Payment Process

AltexSoft Travel

Clunky websites have guests email or even call for information, availability updates are often manual, and check-ins and ancillary bookings also often happen only in person. For a modern customer, grown to love the convenience of eCommerce, such experience contrasts with what they expect. Streamlining and automating processes.

Online 52