article thumbnail

Hospitality and Humanity Meet to Solve Hotel Staffing Crisis

Smart Meetings

Local nonprofit Refugee Resettlement Agencies (RAs) provide services for 30 to 90 days while introducing them to federal programs such as Refugee Cash and Medical Assistance, employment services and English language training and linking them with employment opportunities in many arenas, including the understaffed hospitality industry.

article thumbnail

United by Passion: Female Hospitality Leaders Lift Everyone Up

Smart Meetings

Women’s History Month is a fitting time to look at the leaders in our midst—regardless of their title—and learn from their heroic approach to hospitality innovation. We asked three women at three powerhouse meetings hotels about their approach to bringing everyone along and were impressed by the passion that unites them.

MICE professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Industry Leader Steve O’Malley Predicts the Future of ‘Noble’ Hospitality Work

Smart Meetings

When Smart Meetings met with him after the lights had turned off and asked about his more than 34 years at Maritz, his roots in the hospitality industry and expansive volunteer roles with MPI and SITE, O’Malley said, “Humility is just the ability to look back and understand how lucky you are. My career was a series of fortunate events.”

article thumbnail

New Book Turns Hospitality Business Leaders in More Productive Direction

Smart Meetings

Teams need to find their footing with new people and new rules of engagement in the marketplace—because the customers are changing, too,” the author and School of Hospitality Business at Michigan State University Alumni Board president says. Managers have to learn how to lead and set examples like never before.

Booking 261
article thumbnail

Meetings Uncovered

Smart Meetings

Editor’s Note: This is the first edition of Meetings Uncovered—Smart Meetings’ newest column focused on keeping you up to speed with the latest news in the hospitality industry. . These are missed birthday parties, graduations, time with loved ones and important meetings.”. Read more here. Read more here.

Meeting 306
article thumbnail

Brennan’s of New Orleans Way of Hospitality: Making Friends

Smart Meetings

Restaurant group offers lesson in setting standards for quality, culture and service Steve Pettus True hospitality starts with making a friend, according to the Brennan philosophy of running world-class New Orleans restaurants. That is hospitality, the joy of watching people eat food made with care.

article thumbnail

Black History Month Highlights Rich Legacy of Contributions to Hospitality

Smart Meetings

ESPA President Jacquelyn Denise Reid on how hospitality can expand the definition of inclusive Celebrating the contributions of more than 13% of the U.S. population to the meetings industry and the world is something that needs to be done year-round. What does Black History Month mean to you?