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New Book Turns Hospitality Business Leaders in More Productive Direction

Smart Meetings

Teams need to find their footing with new people and new rules of engagement in the marketplace—because the customers are changing, too,” the author and School of Hospitality Business at Michigan State University Alumni Board president says. Managers have to learn how to lead and set examples like never before. Is it working?

Booking 261
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Events in 2025: Creating a Foundation of Connection

Smart Meetings

AI brings that same attentive hospitality, adapting to each attendee’s needs and preferences. It’s more than metal detectors or security staff; it’s about training attendees and staff in allyship, creating a culture where everyone is responsible for the well-being of others.

Events 264
MICE professionals

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Top Hospitality Heroes Win Housekeepers Award

Smart Meetings

While professionals from every office, front desk, kitchen and corner of the hospitality industry worked tirelessly to keep our hotels open and running during the months of the pandemic, housekeepers have held it together with their tireless hands. They are donating products and services said to be worth $11,600 to Alvarez’s property.

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Brennan’s of New Orleans Way of Hospitality: Making Friends

Smart Meetings

Restaurant group offers lesson in setting standards for quality, culture and service Steve Pettus True hospitality starts with making a friend, according to the Brennan philosophy of running world-class New Orleans restaurants. That is hospitality, the joy of watching people eat food made with care.

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Champion Planners Met in Texas for 1-Day Training

Smart Meetings

Sandra Shelton , CEO of StrengthBank, explained that there is no “new normal,” there is only “new” and stellar communication is still the cornerstone for working together productively across generations. The post Champion Planners Met in Texas for 1-Day Training appeared first on Smart Meetings. First, he delivered some tough news.

Training 246
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New and Renovated: Most Anticipated of Openings of 2025

Smart Meetings

The most anticipated openings of 2025, alongside big plans for brands, show how hospitality continues to evolve. The new Dreams Resorts & Spas-branded resort, Hyatt Hotels Corporation announced in November 2024, is a product of a management agreement between a Hyatt affiliate and Cobbo Bay Developers SA.

Affiliate 246
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Leading Hospitality, Travel and Events Orgs Are Investing in the Next Generation of Talent

Smart Meetings

After a quiet two years on the events, hospitality and tourism fronts, an experience-driven, diversity, equity and inclusion-devoted (DEI) next generation of talent is pouring through open doors, looking for opportunities to break into the industry. Academic Access to Events and Hospitality Grows. Events Is Taking Interns.