Smart Meetings

NOVEMBER 11, 2021

While professionals from every office, front desk, kitchen and corner of the hospitality industry worked tirelessly to keep our hotels open and running during the months of the pandemic, housekeepers have held it together with their tireless hands. The post Top Hospitality Heroes Win Housekeepers Award appeared first on Smart Meetings.

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Smart Meetings

MAY 24, 2022

Martin is known as the Culture Architect for his work consulting companies—including hospitality companies—on strategic steps to empower change. The post Champion Planners Met in Texas for 1-Day Training appeared first on Smart Meetings. First, he delivered some tough news. Low employee engagement is the largest tax on a company.

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Smart Meetings

JULY 7, 2023

The Hospitality Show offered a mix of great insights and lessons to take home More than 3,500 attendees came together at the first-ever Hospitality Show at The Venetian Conference Center & Expo in Las Vegas June 27-29. F&B operates very differently than it did pre-pandemic, we’ve clustered a lot of positions.

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Smart Meetings

FEBRUARY 28, 2023

ESPA President Jacquelyn Denise Reid on how hospitality can expand the definition of inclusive Celebrating the contributions of more than 13% of the U.S. I also use the opportunity to speak to students about the groundbreaking accomplishments of Black people in finance, medicine, technology, science and in hospitality.

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Smart Meetings

JUNE 29, 2022

It’s no secret that the hospitality industry has been understaffed since the beginning of the pandemic. McKinsey & Company has found the biggest trends in hiring for the hospitality industry and developed a method for choosing the best employees. AI is also gaining popularity in the hospitality world.

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Smart Meetings

MAY 23, 2023

This resource introduces foundational practices to assist professionals in the hospitality industry who aspire to host successful events welcoming and accepting all stakeholders to feel a sense of genuine inclusiveness. DEI impacts the hospitality industry with the three pillars: education, inclusive marketing and supplier diversity.”

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Smart Meetings

FEBRUARY 14, 2023

Black History Month is underway during the month of February and many companies within the hospitality industry are recognizing and honoring the achievements of African Americans and their contributions throughout U.S. when the Harvard-trained historian Carter G. Woodson and minister Jesse E. Johnson, Sheila Johnson , Ernest P.

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Smart Meetings

APRIL 5, 2022

After a quiet two years on the events, hospitality and tourism fronts, an experience-driven, diversity, equity and inclusion-devoted (DEI) next generation of talent is pouring through open doors, looking for opportunities to break into the industry. Academic Access to Events and Hospitality Grows. Events Is Taking Interns.

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Smart Meetings

NOVEMBER 30, 2021

This two-year grant has been given with the purpose of attracting youth to hospitality. In October, employment in leisure and hospitality increased by 164,000 and has risen by 2.4 The post AHLA Receives $1 Million Hospitality Youth Grant appeared first on Smart Meetings. Hilton Foundation. Bureau of Labor Statistics. “We

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Smart Meetings

DECEMBER 26, 2024

The most anticipated openings of 2025, alongside big plans for brands, show how hospitality continues to evolve. Travelers seek a distinct sense of place, and the intentional thought behind this rebuild makes clear that the hospitality industry is committed to providing it.

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Smart Meetings

JULY 5, 2023

Local nonprofit Refugee Resettlement Agencies (RAs) provide services for 30 to 90 days while introducing them to federal programs such as Refugee Cash and Medical Assistance, employment services and English language training and linking them with employment opportunities in many arenas, including the understaffed hospitality industry.

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Smart Meetings

NOVEMBER 18, 2024

AI brings that same attentive hospitality, adapting to each attendee’s needs and preferences. It’s more than metal detectors or security staff; it’s about training attendees and staff in allyship, creating a culture where everyone is responsible for the well-being of others.

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Smart Meetings

SEPTEMBER 27, 2023

A near unanimous number of members from the Culinary Workers Union Local 226, the largest labor union in Nevada, and the Bartenders Union Local 165 have voted to authorize a strike on the Las Vegas Strip, following tens of thousands of hospitality workers casting their votes at Thomas and Mack Center on the University of Nevada’s campus.

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Smart Meetings

MARCH 5, 2019

The hospitality industry is brimming with hard-working, courageous women who give their all to make sure every guest has an exceptional experience. Later in my career, I found my inspiration through developing, teaching, training and leading teams of employees. At every level of my career, hospitality has remained my passion.

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Smart Meetings

MARCH 1, 2025

Add in a multimillion-dollar investment in cutting-edge technology, customer service training, and progressive exhibitor policies, and its easy to see why the Center continues to attract some of the industrys most significant events to Philadelphia. The training program revolves around three pillars Safety, Skills and Smiles.

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Planner Trade Show Certification Sustainability 130

EHL Insights

SEPTEMBER 5, 2024

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

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Training Hospitality Education 111

Smart Meetings

AUGUST 9, 2021

Destinations International (DI) and Temple University’s School of Sport, Tourism and Hospitality Management (STHM) have partnered to help DI members further their educations and careers. Other scholarships—such as the Pathway to STHM Scholarship, awarded to those pursuing a degree in sport, tourism or hospitality fields—are also available.

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Convene by PCMA

NOVEMBER 1, 2024

Every member of the organization’s staff has completed training with VisitAble , a Virginia startup that works with businesses to enhance their ability to serve guests with disabilities. It also offers the region’s entire hospitality community the same training. The organization didn’t just focus internally, though.

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Smart Meetings

NOVEMBER 26, 2024

At a recent training, the team wanted to do away with PowerPoint presentations, but those who were hard of hearing could not follow along without visual aids. DeWitt suggests checking out the free National Network Hospitality page. Training is an often-overlooked part of the accessibility puzzle. Still have questions?

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Social Tables

JANUARY 14, 2022

Hospitality professionals saw the industry undergo tremendous changes in 2021. Many hospitality conferences and conventions were virtual or hybrid events , while others were forced to cancel altogether. As a result, many industry professionals are wondering what to expect from the top hospitality conferences of 2022.

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Convene by PCMA

JANUARY 30, 2025

The company works with key players in the international tourism industry, including restaurants, hotels, destination marketing organizations, and, most recently, events to take inclusivity training and earn the Queer Destinations Committed designation.

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Smart Meetings

JANUARY 25, 2023

Staffing Issues For Judge’s clients, it is often difficult to find qualified and trained staff. And then the other piece we have is that a lot of customers as we’re going back full throttle, didn’t have the time to onboard and train young talent as they’re coming into the industry, like we did prior to the pandemic.”

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Smart Meetings

MAY 31, 2024

Gary Spencer and Erika Kauffman Gary Spencer (left) and Erika Kauffman (right), Highgate Real estate and hospitality management company Highgate expands its Hawaii leadership team with two new appointments. Spencer is appointed as senior vice president of sales & marketing, luxury, lifestyle & Hawaii.

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Smart Meetings

JULY 19, 2024

Travel and meeting risk trainer offers insights for the future The news Friday morning that an update from the software protection company CrowdStrike crashed travel, emergency, hospital and banking systems all over the globe, was a reminder of the risks of planning events in a highly networked world. What can you do?

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Planner Banking Preparation Training 246

Smart Meetings

AUGUST 19, 2021

The pandemic has been a very rough time for the nation’s destination marketing organizations , as it has for the hospitality and meetings industry as a whole. The nonprofit offers affordable housing assistance and hospitality job training to homeless and low-income families throughout Southern California, as well.

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Tourism Tourism Training Airlines 279

Smart Meetings

JULY 19, 2024

Travel and meeting risk trainer offers insights for the future The news Friday morning that an update from the software protection company CrowdStrike crashed travel, emergency, hospital and banking systems all over the globe, was a reminder of the risks of planning events in a highly networked world. What can you do?

Planner 245

Planner Banking Preparation Training 245

Motivation Excellence

MARCH 31, 2021

Pre-travel training Pre-travel staff screening Daily wellness check Daily hygiene/laundry Additional staffing added as needed Masks and supplies provisioned Daily monitoring of hotel and transportation partner protocols. Hospitality Desk. Travel Staff. Guest Experience. The post Safe Travel appeared first on VIKTOR.

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Travel Travel Transportation Training 246

Smart Meetings

OCTOBER 28, 2022

ESPC members have either taken the Event Service Professional Foundational Training Program or demonstrated at least 10 years of professional event service experience and comprehension of event servicing in convention centers, hotels and CVBs. Read More : Event Profs Slated for Upgrades with New Certifications, Training Programs.

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Smart Meetings

NOVEMBER 30, 2021

Patel is currently president and COO of Ridgemont Hospitality in the San Francisco Bay Area, where he also served as vice president of operations and development. Pillet studied culinary arts in Nantes, France, during his hospitality education and went on to hold multiple leadership positions in the hospitality industry internationally.

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Tourism Tourism Promotion Hospitality 246

Smart Meetings

DECEMBER 21, 2018

When he launched Ascent CEO Promise campaign in May, he pointed to unconscious-bias training as a first step toward making diversity a priority. PCMA CEO Sherrif Karamat would like to see the meetings industry act as model for how inclusion can be integrated into the workplace, the expo floor and the conversation.

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Smart Meetings

FEBRUARY 7, 2025

Araujo will work to formalize the organizations sustainability mission, leading the companys global sustainability strategy by aligning operations with environmental and social goals, driving climate urgency initiatives, advancing sustainable partnerships, delivering comprehensive training and implementing sustainability into company culture.

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Medical Meetings Sustainability Government Promotion 147

Smart Meetings

JANUARY 28, 2022

Decker has spent more than 10 years in luxury hospitality sales. Previously, Rothberg was mademoiselle d’Etiquette at Etiquette by Tara, a self-started business that teaches children’s etiquette and hospitality training classes, which she continues to run. Johnston has more than 20 years of hospitality management experience.

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Smart Meetings

DECEMBER 22, 2022

While travel numbers continue to grow, the events industry has been forever changed since Covid stopped the world in 2019 and giving back to the community is a priority for the travel, hospitality and event professionals as we enter the new year. The post Best of 2022: CSR appeared first on Smart Meetings.

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Smart Meetings

NOVEMBER 10, 2023

She has held numerous roles in sales and operations for the hospitality industry throughout her career. Casie Riopta Casie Riopta Riopta is appointed as general manager at Aqua-Aston Hospitality ’s Aston Islander on the Beach. Also promoted within the team is Janiak as regional director of sales.

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Hospitality Tourism Tourism Retail 243

Dana Communications

NOVEMBER 21, 2023

Now Roll Out the Hospitality To make your property more accommodating, consider some of these winning ideas: Create a special area for guests who are neurodivergent and their families. Train staff on how to support neurodivergent guests. You can think of it as having a different operating system installed in your brain.

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Smart Meetings

MAY 17, 2024

Migliorini will serve as director of food and beverage, bringing an extensive hospitality background with a career that began with Walt Disney World in Orlando, rising through the ranks to become assistant director of food and beverage at Hilton Waikoloa Village Resort.

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Smart Meetings

OCTOBER 4, 2024

He will guide the brand as it continues to grow, overseeing all aspects of brand culture, training platforms, hotel openings, design evolution, marketing strategy, nightlife programming and F&B concept development. She brings nearly two decades of experience in hospitality, primarily in sales.

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